CHURN DRAMATICALLY DECREASES VALUE $350 100% $300 Net Retention 100% 80% $250 $200 60% Enterprise $1.4bn $150 40% $135 $137 Value 34% $120 40% $100 $97 $75 29% $40 $56 20% Decreased $50 24% 13% -$630m $0 0% Value 2013 2014 2015 2016 2017 2018 2019 1% S A A S T R A N N U A L 2 0 1 9